I wake up with possibilities each day. I am passionate about making entrepreneurs and brands succeed in their efforts despite the economy. Money is not available to do everything we want to do. If I am correct there has never been anytime when money goes round to do all that human desire to accomplish. The peculiarity of now is that budget has become tighter than before for most brands. The banking reform in our country is not helping matter presently. Banks are no longer granting loans as before. Many brands now improvise on what they have. For many brands today, most jobs that were contracted out before are now being handled by internal audience. These have all affected flow of cash to big agencies that used to handle those jobs.
The reason above is telling on small scale as well as medium scale brands. The only option to reach clients now with zero or little cost is through engagement marketing. Engagement marketing offers a great platform to brands because it involves dialogue and sustained relationship building. When this is properly done the buyers help you drive the brand in a way that your brand’s huge budget can never have achieved. Engagement marketing helps brands to stay at the competitive edge of creating dialogue and solid relationship with potentials as well as actual.
According to a whitepaper by Silverpop, engagement marketing offers new landscape of marketing channels on a one-one relationship( that is powered through the web) and allows, empowers clients to participate in a brand’s marketing messages. To excel in engagement marketing, the followings need to be in place
Brands must worth listening to: the attention span today is about nine seconds instead of sixty. So brands need to first work hard to get the attention of the prospect in today’s hyper active, internet based communications tools and trends. Too many things are clamouring for clients’ attention online. Each brand is competing for that customer’s attention. What will help your brand is the level of your brand’s credibility
Sound Strategy and tactics: getting their attentions is not enough today. The joy and euphoria may lead to inertia that will make you forget the purpose of getting the attention in the first instance. So efforts must be made to engage them in taking a positive action that will lead to achievement of your brand’s goal. Opportunities to be known for their efforts, contributions to your brand’s success must be included in your strategies too. Otherwise they will feel used for a selfish brand’s ambition.
Place value on long-lasting relationship: never forget that relationship is the bedrock of every business today. Engagement marketing will be based on mutually beneficial relationships between those who help you promote your brands and the brand itself. Your internal audience must be trained to value your stakeholders’ effort so that they do not soil the relationship along the line. Consider customer life time value before you over react to simple misdeed. What do you think? Use the comment section.
I was thrilled recently after a discussion session with a think tank group that comprises of customers (Generation X, Y with a little of baby boomer), service providers, some other informed opinion leaders in the area of branding, marketing etc. Prior to this, I have stumbled on an article ‘Future of Retail’ on the net and was fascinated by the trend at which customer service as well as business relationship with clients are being conducted in other clime.